Media, Books and Research / Posted 1 month ago
Founded in 1993 and headquartered in the heart of downtown Toronto, Forum Research Inc. is Canada’s most unique market research firm and has conducted market and consumer research for a wide range of clients in many different disciplines including but not limited to Market Research, Customer Satisfaction, Consumer Research, Customer Experience, Mystery Shopping, and Public Opinion Polling. What makes us different is that we are not only a market research firm but we are also a technology company. We combine the power of superior industry talent with innovative leading technology to provide our clients with the necessary insight to get the results they want.
Forum Research provides a variety of services to companies and governments around the globe, which penetrate into the perceptions and insights of today’s customer, employee, or citizen. With the knowledge, skills, and guidance of our experts on their side, enterprises are endowed to make lasting positive change to a degree that one would have thought to be impossible otherwise.
- Enterprise Feedback Management – Forum Research empowers your company to view, analyze, and act on data from employees, customers, communities, and partners. Every decision is paired with certain complexities and we will work with your enterprise to ensure that your management has a firm foundation from which to grow.
- Customer Experience – Forum Research management solutions help companies effectively focus resources on their customer’s requirements for overall and continuous satisfaction improvement.
- Market and Consumer Research – Market and consumer insights by seasoned research consultants combined with meaningful data help drive actionable results for Forum Research clients.
- Retail and Branch Research (Service Metrics) – With offices across Canada, The Forum Research Team has wide-spread coverage to help you complete your detailed retail or branch analysis or audit.
- Consulting Services – The Forum Research Consulting team takes a holistic customer viewpoint in developing the roadmap you need to move your enterprise forward.